General email queries: _ra#dog#ra-mail#c#
Email for requests: _request#dog#ra-mail#c#
Email for financial matters: _fin#dog#ra-mail#c#
Email for logistics and cargo shipments requests: _cargo#dog#ra-mail#c#
Our bank account details: _fin#dog#ra-mail#c#
Contact details of our partners in different countries and regions are listed on the Our partners page.
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Please include correct company details and your own contact information, so we can reply to you.
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Question: Can you check whether the parts are available before we take payment from our customer and place the order?
Answer: We cannot reserve parts on a request-and-order basis, because dealer stock changes every day. On the Price-online page you can see the current availability in dealer warehouses where the dealer keeps an accurate count and shares it with us. If availability is not shown, open the Show link in the Additional info column. That page shows how often the part has been supplied, the estimated weight including packaging, the volumetric weight, and the actual country of origin.
Question: Some catalog numbers do not appear in Price-online. Does that mean you do not have these parts, or did I enter the number incorrectly?
Answer: There are several possible reasons:
The part may not be supplied in our region (UAE, Oman, and nearby markets).
A missing number in the price list does not always mean the part is unavailable.
The number may have been entered incorrectly. Check the catalog number, including hyphens and letters, and search again.
Question: We wrote to you and did not receive a reply. What should we do?
Answer: We reply on business days, usually within one working day. Sunday is our day off. A message sent on Saturday evening may be answered on Monday. If there is still no reply, check your spam folder and make sure the email address is correct. Please write again using the form on this page and include a second email address, a phone number, and your company name so we can reach you.
Question: Is there a minimum shipment size? Can I order a single spare part?
Answer: Minimum order and shipment terms depend on the region or country and are set out in the terms of cooperation. A very small shipment, about 10 kg, is usually uneconomical: the packaging weight is large compared with the weight of the parts. For this reason we mainly work with wholesale customers whose purchases exceed $3,000 a month. For a single part or a small retail order, use our retail website: ra.parts
Question: How do I register and start working with you?
Answer: To register online, click Register at the top of the website. If you have questions first, write to us from the Contacts page. Include your company name, the car brands you need, and the expected monthly purchase volume. We reply within one working day. Sunday is our day off; Saturday is a working day.
Question: Where, when, and how will I receive my goods?
Answer: We pass your contact details to our forwarding and shipping companies. If you need them, we will also send a copy of the air waybill and the customs declaration, so you can contact the carrier directly and track the shipment.
Question: I want to order a bumper cover in my first shipment. It weighs 7 kg, but its volumetric weight is 98 kg. How do you calculate the shipping cost?
Answer: Shipping cost depends on the destination country and on the chargeable weight of the shipment. If the volumetric weight is higher than the physical weight, the volumetric weight is used. The calculation is explained in the terms of cooperation and in the Customer zone, which becomes available after you register.