Dear customers!

Now, when adding an order from Excel or cart (before confirming the order) you can specify an optional order description (for example, “Stock order”). If you specify a description for the order being added, it will be shown when viewing the list of orders on the ‘Customer zone’ -> ‘Your orders’ -> ‘Order list’ page.

Dear customers!

We are informing you that now, if necessary, you can change your password on the ‘Customer zone’ -> ‘Miscellaneous’ -> ‘Your contact information and password change’ page.

Dear customers!

In the immediate future we are going to start generating price-lists in the Office Open XML format (that is used by default in Excel 2007 and Excel 2010; files extension - .xlsx). The main advantage is that the new format allows saving whole price-list on a single worksheet (in versions before Excel 2007 large price-lists had to be divided into several worksheets). In this regard, please update your software as required.

Dear customers!

We are informing you about a change in our requests and payments notification email addresses:

• Email for requests has been changed from _zapros#dog#ra-mail#c# to _request#dog#ra-mail#c#
• Email for payment notifications has been changed from _oplata#dog#ra-mail#c# to _fin#dog#ra-mail#c#

The old email addresses still work, however we ask you to send future messages to the new email addresses provided above.

Dear partners! Due to the Eid Al Fitr holiday (celebrating the end of the holy month of Ramadan) our office will be closed from Saturday, 18th of August, to Monday, 20th of August. Your orders will be accepted as usual. Physical deliveries of spare parts will start from Tuesday, 21st of August.

The holy month of Ramadan commences in the UAE on the 20th of July. Therefore, most of our suppliers limit their working day until 14:00 pm. All orders received after 14:00 will be processed by the suppliers on the following day. Please note this information when planning orders. We send our congratulations to all Muslims on the holy month of Ramadan!

Dear customers,

We want to inform you that we have moved "Inform about payment" menu to the "Your messages and invoices" section.

It is always advisable to use the form on the "Inform about payment" page to inform us on payments you make, so that we can verify and deposit your money to your account faster.

Dear customers!

We are informing you that now when making payment to our bank account in the UAE it is required to provide our IBAN (International Bank Account Number) - AE650400000038463339002. If an IBAN is not provided the processing of your payment will be rejected by our bank.

Our company's bank account details (including an IBAN - AE650400000038463339002) can be downloaded here: RAKBANK_RA.xls.

Dear customers,

This Sunday (March 18th) our site http://ra.ae will be transferred to a new, more powerful and reliable dedicated server. Therefore http://ra.ae may not be available during the day, in which case you can work on our web site mirror http://uaezapchasti.com. However, the shopping carts created on http://ra.ae will not be available on http://uaezapchasti.com, and if you were planning to order from the shopping cart on http://ra.ae this Sunday, then maybe it makes sense to do this in advance - today.

Dear customers!

We are glad to inform you, that we've opened a new account and your charges for making a bank transfer will decrease! Thus, payments to our USD account now have to be made using the new requisites. Don't forget that when making a transfer it is necessary to specify IBAN. In the notifications about payment please specify that the transfer is made to our account in the RAKBANK.