Dear customers!

We would like to remind you that in case our web site http://ra.ae is not accessible due to reasons beyond our control, you can still add your orders on the web site http://uaezapchasti.com, which is the mirror of http://ra.ae. Our main web site is still http://ra.ae, and some information on the web site http://uaezapchasti.com may be updated with delay. You may add orders only on one of the web sites, and as soon as the order is accepted it will appear on the both web sites.

We have specially created the mirror site in order to increase the reliability of our business relationship with you. If any of the web sites is not accessible, due to reasons not controlled by us, you still can continue working on the other web site!

Dear customers and site guests!

On the Contact us page we have added the form to send comments and suggestions. With that form you can send us your feedback and comments on our work, and we will surely take them into account!

Dear customers!

We have updated our order form today. The change is simple: the "Fragile" column is added. The «Fragile» field remains blank in most cases. Specify the letter F if the part is fragile and needs additional packing.

In view of the fact that some customers mistakenly specify order line constraints instead of remarks, please be reminded that constraints ONLY THIS NUMBER and ONLY THIS QUANTITY should be specified in the "Constraints" column. Remarks may contain information that is important for you and also may contain the code of your customer, if you want parts for your different customers to be packed in different boxes. Additionally, remarks are printed as a bar code on part stickers. You can read more information about order line constraints and remarks in the Frequently Asked Questions.

Dear customers from Ukraine!

From today we have new terms of shipments. You can read more detailed information in the Your transactions, balance and shipment terms section by clicking the "Show table with shipment terms" button.

Dear customers!

Please note the time in which we send most orders to our dealers: from 9:00 to 10:00 in the morning, from 12:00 to 13:00 in the afternoon, and from 16:00 to 17:00. If you want the work on your order to be started as early as possible, please try to send your orders in the time specified above. Otherwise, your order may only be sent to our dealers in a few hours or the next day (for example, if you send an order at 18:00 in the evening, it may be the next day before the dealer accepts the order).

We also remind you that we have a standard UAE time - UTC+4 without using a daylight saving time.